These General Purchasing Conditions regulate the use of the website www.baigene.com owned by BAIGENE, S.L., with registered address at Álava Technology Park. Central Building, Hermanos Lumiere 11, office 3 01510 Vitoria- Gasteiz (Álava) V.A.T. number B01516483 registered in the Mercantile Registry of Álava at T 1544, F 183, S 8, H VI 16680, for any question related to complaints, claims or to request information about goods or services offered or contracted, please contact email@example.com
The use by the customer of the online services for the purchase of genetic kits or training services offered on this website implies, in any case, adherence to these General Purchasing Conditions in the version published by BAIGENE, S.L. at the time of the purchase order. For this reason, it is advisable that the customer should read these General Conditions before making a purchase.
These purchasing conditions apply to all sales that have been made through this website. By placing an order, you guarantee that you are 18 years of age or older and that you have the legal capacity to enter into binding contracts.
Responsibilities of the user
As a user you are obliged to provide BAIGENE, S.L. with all data necessary for accessing and using the services offered on the website. BAIGENE, S.L. may use these data for the purposes indicated in the legal notice or the data protection policy of this website, unless expressly revoked by BAIGENE, S.L.
In order to process your purchase correctly, it is essential that you provide all the information listed as obligatory, as otherwise we will not be able to process your order. BAIGENE, S.L. is not responsible in any case for any possible delay or failure in the delivery as a result of the error or omission of these data.
The user must use the services included in the website properly, always in accordance with the legal system and will not carry out any activity that hinders or interferes with its operation.
In accordance with LOPD and LSSICE we inform you that BAIGENE, S.L. has as one of its objectives to protect your information on the Internet, just as it protects all personal information that reaches our organization, establishing mechanisms to ensure security at all times. You will be able to visit our website and consult all the information collected and leave your personal data freely in those cases in which they are requested. The data collected through the website www.baigene.com are incorporated into the files of BAIGENE, S.L., previously notified to the Spanish Data Protection Agency.
The user is informed that all personal data that BAIGENE, S.L. collects through the website www.baigene.com are used solely and exclusively for the purposes of: maintaining contact and communication with the user, the management of the services requested through the website and the contractual relationship in its case resulting from them.
You agree, however, that no transmission of data over the Internet can be guaranteed to be completely secure against access by unauthorised recipients and you shall not hold BAIGENE, S.L. liable for any security breach, unless caused by negligence on the part of BAIGENE, S.L.
The applicable prices are those indicated on the website on the date the order is placed. The prices shown on each product are shown in euros (€) and include all applicable taxes. The applicable VAT rate will be the one legally in force at any given time.
These prices include routine dispatch charges, which in the event of exceptionally needing another dispatch it will be invoiced again.v
Once the purchase order has been completed, and before it is paid, a final summary will be presented identifying the item purchased and its total price.
BAIGENE reserves the right to carry out, at any time and without prior notice, the modifications it considers necessary, being able to update, even on a daily basis, products and prices depending on the new products that may appear.
2.1. Purchasing procedure
Buying at Baigene, S.L. is very simple. The registration on our website is done at the time you make your first purchase. Once your account has been created, you will be able to place all the orders you want without having to enter the details each time using the button “Are you a customer?” Click in “My account” to enter, which you will find at the top of the purchase page.
Once you have selected the products, you must click on "Basket"-"Pay", identify yourself or register, if it is the first purchase, and choose the payment method and dispatch details. At all times you will be informed about the total price of your purchase. Dispatch charges are included in the price.
Once the purchase is finished, we will send you an email with all the details of your order. Once it leaves our premises we will inform you by email and sms to confirm that you will receive the order shortly. In the same sms we will send you a delivery number that must be saved, so that once it arrives at your place, and you complete the "sample taking" following the instructions contained in the box, you can request its return to our premises by calling the telephone number indicated in the sms of the nearest branch of the courier company, indicating that it is a "return" and giving the previously commented delivery number.
If the customer provides any false, inaccurate or incomplete information, or if BAIGENE, S.L. has reasonable reasons to suspect that such information is false, inaccurate or incomplete, it reserves the right to cancel the customer's purchase. In such a case, BAIGENE, S.L. will inform the customer, and will refund the amounts paid, discounting the expenses generated up to that time, such as the transaction itself, shipping the box, laboratory process, etc., through the same means by which payment was made.
2.2. Order confirmation
The placing of the order entails in any case the obligation to pay for it. The customer will confirm the order by clicking on the button "END PURCHASE AND PAY" within the payment process. From this confirmation, the order is firm and will be automatically registered, and BAIGENE, S.L. will proceed with its dispatch without the possibility of cancelling it and without losing the expenses generated so far.
The automatic recording of the completed order is proof as to its nature, content and date. The confirmation of the order by the customer implies the acceptance of the prices, the description of the products offered, additional expenses and other conditions of sale of the product, which are collected throughout the purchase process.
After an online order confirmation, an email will be sent to the address indicated by you, confirming the order and the correct completion of the purchase process with information about the product and your purchase, as well as an order reference number. This reference number uniquely identifies the purchase made through the website and is a way for BAIGENE, S.L. staff to identify your purchase in case you have any questions.
You have the right to receive an invoice in pdf format at no additional cost, and to do so it will be necessary for you to indicate it to us in the "comments" section; we will need: your ID, name and surname or company name and invoicing address.
2.3. Payment method and security
BAIGENE, S.L. accepts orders at any time, 24 hours a day, every day of the week.
The charge will be made on-line, that is to say, in real time, through the virtual POS (Point of Sale), once it has been verified that the data provided are correct.
The payment method will be through credit or debit card using the cards indicated in the form to fill in the payment details.
At the time of your order confirmation, the buyer will provide their bank payment card number, followed by the type of card in question (among those accepted), its expiry date and the three-digit cryptogram on the back of the card.
This service is carried out through a secure server that guarantees the confidentiality of the information exchanged between the user’s computer and the server, since an encrypted connection is established between both using 128-bit keys, using the SSL protocol, which makes it impossible for third parties to access the information sent.
The charge will be carried out in real time via this payment gateway. In the event that the charge could not be finally carried out (for any reason), the order will be automatically cancelled.
Credit cards will be subject to verification and authorization by the credit card issuer, but if the credit card issuer does not authorize payment, we will not be responsible for any delay or non-delivery and will not be able to enter into any contract with you.
For security reasons, BAIGENE, S.L. reserves the right to withhold any order, as well as to temporarily not allow access to the products or services contracted. BAIGENE, S.L. also reserves the right to cancel an order if it is considered that the data provided by the customer cannot be verified.
Attention: Credit card fraud is a crime, and BAIGENE, S.L. will take legal action against anyone who makes a fraudulent transaction in our online shop.
BAIGENE, S.L. will not be responsible for delays in the delivery of orders resulting from lack of authorization by the payment system.
From Baigene we want to warn and explain that due to causes beyond our company and depends on international payment methods may be that in the payment process some errors may occur. Given this situation and because the most important part is the amount to be charged, the amount advertised on our website will always prevail. In this case, we appreciate that if any anomaly occurs during your payment process contact us here.
2.4. Sending/delivery BAIGENE box
BAIGENE, S.L. delivers the products and services in any direction being the expenses of the dispatch defined according to the place where the order is made.
In case of force majeure that prevents or delays the delivery of the product or service will be notified to the customer with the proposal of a new delivery date without deriving any liability for BAIGENE, S.L. As cases of force majeure shall be understood any that prevents the delivery of the order for reasons unrelated to any of the parties, by way of example but not limited, strikes, war, floods or other natural disaster, lack or impossibility of material supply.
Deliveries will be made to the address provided by the customer. Deliveries are not made to P.O. boxes.
In order to avoid incidences in the delivery it is indispensable to complete correctly the corresponding form being compulsory to fill in the box relative to the telephone number and email.
2.5. Sending/delivery BAIGENE report.
The delivery time may vary for operational and methodological reasons as it will depend on the logistics of the laboratory, the level of work at it, always executing the process through a correct and rigorous analysis.
The report will be sent digitally. The sending will be done by means of a compressed file encrypted with a password. This password will be sent previously in the sample collection box.
Once you have received the BAIGENE report, you must download it and open the compressed file with this password.
From that moment on you are solely responsible for the use of this BAIGENE report.
2.6. Order Cancellation
The customer may cancel without charge and without giving any reason, the order of any product, as long as it has not been dispatched. Please note that orders are dispatched the first working day after purchasing.
To cancel, you must contact the customer service department at the following email address firstname.lastname@example.org. If the order has already left our premises, it cannot be cancelled. However, you may return your order once you have received it, in according to the following return conditions.
In order to exercise the right of return, the following conditions must be fulfilled:
- The product must be in perfect condition and in its original packaging. It must not have been opened, used or unsealed.
- It must be returned in the same condition in which it was received with its original packaging intact.
- The return can be sent by certified mail to the postal address of BAIGENE, S.L.
In the event of a withdrawal on your part, we will proceed to make such a refund using the same method of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any event, you will not incur any expenses as a result of the refund.
We may withhold the refund until we have received the goods. The buyer shall pay dispatch and collection charges. Freight due will not be accepted under any circumstances.
You must return or deliver the goods directly to BAIGENE, S.L., with registered address at Álava Technology Park. Central Building. Hermanos Lumiere Street 11, Office 3 01510 Vitoria-Gasteiz (Álava). You must assume the direct cost of returning the goods. You will be responsible for any reduction in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Finally, BAIGENE, S.L. will proceed to refund the amounts paid, discounting the expenses generated up to that moment, such as the transaction itself, dispatch of the box, laboratory process, etc., through the same method by which the payment was made.
Modification of the Conditions
BAIGENE reserves the right to modify this agreement whenever it deems it appropriate or for the purpose of adapting such texts to legislative or technological changes or to its contractual relationship with third parties.
Exclusion of guarantees and liability
BAIGENE, S.L. will not be responsible for delays or failures that occur in the access, operation and operability of the website, or in its products or services, as well as for interruptions, suspensions or malfunctions due to causes beyond the control of BAIGENE, S.L.; or when they were caused by breakdowns due to natural catastrophes or situations of force majeure, or extreme urgency, such as strikes, attacks or computer intrusions (computer viruses affecting the devices of users) or any other situation of force majeure or accidental cause.
BAIGENE, S.L. reserves the right to interrupt access to its website www.baigene.com, as well as the provision of any or all of the contents provided through the same at any time and without prior notice, either for technical reasons, security, control, maintenance or for any type of failure in telecommunications networks or electricity supply.
BAIGENE, S.L. shall not be liable in case of service failures, malfunctions or any other cause that does not have direct control over them or that have their origin in fraudulent or culpable actions of the user or for reasons of force majeure or attributable to third parties.
BAIGENE, S.L. is not responsible for any information, data, images of any kind and links published on its website from third parties and does not assume any guarantee for the veracity and accuracy of the information made available to users or provided by the users themselves.
Likewise, it will not assume any responsibility for direct or indirect damages, consequential damages or lost profits.
The customer shall keep BAIGENE, S.L. free from any liability that may arise from third party claims of infringement of rights that may result from their actions.